Who We Are and Where We Operate
Hey there! Welcome to Flamoura Luxe. We’re a candle and home décor brand based in India, and our website connects candle lovers and décor enthusiasts from all over the world with our collections. Since we operate from India, we follow Indian privacy laws, but we also care about international privacy principles—being transparent with you, using your data only for clear purposes, and collecting only what we actually need.
When you browse our website, send us an enquiry, or chat with us through our official channels, you’re trusting us with your information. That’s something we don’t take lightly.
Got questions about this Privacy Policy or how we handle your data? Drop us a line at info@flamouraluxe.com.
If You’re Visiting From Outside India
Browsing Flamoura Luxe from another country? Your information might be processed or stored in India or wherever our hosting, email, or technical partners are based. We know data protection laws vary from place to place, but we use reasonable safeguards to protect your information during transfers and make sure our partners handle it securely and only for the purposes we’ve outlined.
Your trust matters to us, so we work hard to keep these arrangements as responsible and protective as possible.
What Information We Collect What we collect really depends on how you interact with us. Generally, here’s what we might gather: Contact and enquiry details: Things like your name, email address, phone number, and whatever information you share when you fill out an enquiry form or reach out about our products.
Usage and technical data: Your IP address, browser type, device info, which pages you visit, how long you hang out on our site, and where you came from. We collect this through cookies and similar tech to understand how people use the website and make it better.
Social media interactions: If you message us, comment, or tag us on our official social media channels, we’ll see the profile information and content you share there (depending on your privacy settings on those platforms, of course).
We’re not trying to be nosy—we only collect what we need to respond to you, improve our site, and run our business properly.
Why and How We Use Your Information
We use your information for specific purposes related to running Flamoura Luxe and staying in touch with you. Here’s the breakdown:
- Answer your questions about our candles, products, or services
- Share information you’ve requested, like product details, pricing, custom order options, or availability
- Make our website better based on how visitors use it
- Keep things secure and running smoothly—prevent spam, stop misuse, and fix technical hiccups
- Send you updates or promotions about Flamoura Luxe, but only where the law allows and where you’ve shown interest (and you can opt out anytime)
Sometimes we process your data because you’ve asked us to (like when you send an enquiry and expect a reply). Other times, it’s because we have what privacy laws call “legitimate interests”—things like keeping the site secure and understanding how people interact with our content, all in ways you’d reasonably expect.
Legal Bases (For Regions That Care About This Stuff)
If you’re in the EU, UK, or somewhere with similar privacy laws, here are the main legal bases we rely on:
Your consent: When you ask us to contact you or when you agree to non-essential cookies.
Contract performance: When we respond to your enquiries or discuss an order with you.
Legal obligations: When we need to keep certain information to comply with laws or respond to lawful requests.
Legitimate interests: Running and protecting our website, understanding what visitors are interested in, and promoting our products in a balanced way.
If we’re relying on your consent, you can withdraw it anytime using the contact details in this policy. Don’t worry—it won’t affect anything we did before you withdrew it.
Cookies, Tracking, and How Our Site Works
Our website uses cookies and similar technologies to function properly and help us understand how people use Flamoura Luxe. These little files or scripts:
- Remember your basic preferences and help pages load correctly
- Give us anonymous stats on visits, popular pages, and general usage patterns
- Support performance, security, and (where relevant) marketing activities
Where the law requires it, we’ll only use non-essential cookies (like analytics or marketing ones) with your permission. You can manage cookies through your browser settings and sometimes through tools on the site itself. Just keep in mind that disabling certain cookies might affect how the site works for you.
Who Else Sees Your Data
Let’s be clear: we don’t sell your personal information.
That said, we work with trusted third-party providers who help us run Flamoura Luxe. Depending on how our website is set up, these might include:
- Website hosting and infrastructure providers
- Email service providers or contact form tools that deliver your messages to us
- Analytics or performance tools that help us understand site traffic and trends
- Professional advisers or service providers (like legal or technical consultants) when needed
These partners only get the information they need to do their jobs. They’re expected to keep it secure and use it only according to our instructions and applicable laws.
Our website may also link to other sites or social media platforms that we don’t operate. Their privacy practices are governed by their own policies, so you might want to check those out before sharing anything with them.
How We Keep Your Data Safe
No method of internet transmission or storage is perfectly secure—that’s just reality. But we use reasonable technical and organizational measures to protect your information, including:
- Using reputable hosting and security tools
- Limiting access to personal data to people and partners who genuinely need it
- Using security software and safeguards to reduce the risk of unauthorized access, loss, or misuse
If we become aware of a data incident that affects your personal information and the law requires us to notify you or authorities, we’ll do so according to the rules.
How Long We Keep Your Information
We only keep your personal information as long as needed for the purposes explained in this policy and to meet legal, accounting, or reporting requirements. For example:
- Enquiry information is kept for a reasonable time so we can follow up and track our communications
- Technical and analytics data might be kept for shorter periods or in aggregated form to analyze trends and improve the site
- When we no longer need personal information, we’ll delete it or anonymize it so it can’t be linked back to you
Your Rights Over Your Data
Depending on where you live and local privacy laws, you might have certain rights when it comes to your personal information:
- Ask if we hold data about you and request a copy
- Request corrections of inaccurate or incomplete information
- Ask us to delete your information when it’s no longer needed, or when you’ve withdrawn consent or objected (subject to legal limitations)
- Object to or restrict certain types of processing, especially for legitimate interests or direct marketing
- In some regions, request your data in a format you can transfer to another service (data portability)
Want to exercise any of these rights? Email us at info@flamouraluxe.com, and we might need to verify your identity before acting on your request.
Children’s Privacy
Flamoura Luxe isn’t designed for children, and we don’t knowingly collect personal information from kids below the age defined by local laws. If you think a child has given us their information, please let us know so we can review it and delete it if needed.
Updates to This Privacy Policy
Privacy and technology evolve, so we might update this Privacy Policy from time to time. When we do, we’ll post the new version here and update the “Last updated” date. If the law requires it or the change is significant, we’ll give you additional notice through the website or another appropriate way.
How to Contact Us
Questions, concerns, or requests about this Privacy Policy or how we handle your information? Reach us at:
Email: info@flamouraluxe.com
Thanks for taking the time to understand how we handle your information. We hope it helps you feel confident and comfortable as you explore Flamoura Luxe. 🕯️